### 商品退換及退款政策
#### 中文（繁體）
**一、退換貨政策**
本政策旨在保障客戶合理權益，同時規範退換貨流程。若客戶收到的貨物存在以下情形，可在收貨日期起7天內（以物流签收記錄為準）聯繫客服申請退換：
1. **貨物瑕疵或故障**：非人為因素造成的質量問題，包括但不限於運輸過程中的損壞、製造缺陷（如裂縫、零件脫落、無法正常運行等）；
2. **品質不達標準**：貨物質量未達到行業公認標準或商品說明中承諾的品質水平（如材質與描述不符、功能缺失等）；
3. **與說明不符**：收到的貨物在規格、功能、外觀、參數等方面與商品頁面描述、宣傳資料或樣品存在顯著差異；
4. **錯發貨物**：收到的貨物品種、型號、顏色、尺寸等與訂購信息不一致（非人為訂單填寫錯誤導致）。
**二、退換貨流程與要求**
1. **申請時限**：客戶需在收貨後7天內通過官方客服渠道（如線上客服、電話、郵箱）提交退換申請，逾期將不予受理；
2. **申請材料**：需提供訂單編號、收貨日期、問題貨物的清晰照片或視頻（展示瑕疵、故障或不符之處），以及原始購買憑證（如電子發票、訂單截圖）；
3. **貨物返回條件**：
- 退回的貨物須保持原包裝完整，未經使用、未拆損標識（如防拆貼、吊牌），不影響二次銷售；
- 須隨貨附帶所有原配件（如說明書、充電線、贈品等），缺一不可；
4. **運費說明**：退換貨產生的往返運費由客戶承擔，除非證明貨物問題為我方出庫時已存在的質量缺陷；
5. **更換標準**：經核實符合退換條件後，我方將為客戶更換同等價格的全新貨品（優先更換同款，若同款無庫存，可協商更換同價位其他款式）；
6. **處理時限**：收到退回貨物並檢驗合格後，將在3-5個工作日內發出更換貨品，具體到貨時間以物流為準。
**三、退款限制說明**
基於商品特性及經營規範，本政策僅支持「以換代退」，不提供任何形式的現金退款、賬戶餘額退款、信用卡退款或部分退款服務。若客戶對更換的貨品仍不滿意，且問題符合上述退換條件，可在收到更換貨品後7天內再次申請更換，但累計申請次數不超過2次。
**四、免責條款**
1. 超過7天退換時限的申請，不論原因均不予受理；
2. 因人為因素導致的貨物損壞，包括但不限於摔落、擠壓、進水、擅自拆卸、改裝、錯誤使用（如使用不合適的電壓充電）等，不適用本退換政策；
3. 消耗品（如化妝品、個人護理用品、食品、電池等）拆封後除非證明存在質量問題，否則不予退換；
4. 定制商品（如刻字、定製尺寸、專屬圖案等）因無法二次銷售，不支持退換，除非存在製造缺陷；
5. 商品圖片及文字描述僅供參考，因拍攝燈光、顯示設備差異導致的顏色、細節輕微偏差，不視為「與說明不符」；
6. 因不可抗力（如自然災害、戰爭、物流中斷等）導致的貨物延誤或損壞，我方僅協助協調退換，不承擔額外賠償責任；
7. 客戶因個人喜好、主觀體驗（如「不喜歡顏色」「感覺不值這個價」等）提出的退換申請，不符合政策要求，不予受理；
8. 若客戶提供的收貨信息錯誤（如地址、聯繫方式有誤）導致貨物錯發或損失，責任由客戶自行承擔，我方僅可協助補發，產生的費用由客戶支付；
9. 本政策未盡事宜，最終解釋權歸我方所有，如有爭議，將依照相關法律法規協商解決。
#### English
**I. Return and Exchange Policy**
This policy aims to protect customers' legitimate rights and standardize the return and exchange process. Customers may contact customer service to request a return or exchange within 7 days from the date of receipt (based on logistics signing records) if the received goods meet any of the following conditions:
1. **Defects or malfunctions**: Quality issues caused by non-human factors, including but not limited to damage during transportation, manufacturing defects (such as cracks, loose parts, or failure to function normally);
2. **Substandard quality**: The quality of the goods does not meet industry-recognized standards or the quality level promised in the product description (e.g., material inconsistency with descriptions, missing functions);
3. **Inconsistency with descriptions**: Significant differences between the received goods and the product page descriptions, promotional materials, or samples in terms of specifications, functions, appearance, or parameters;
4. **Incorrect delivery**: The type, model, color, or size of the received goods does not match the order information (not caused by human error in order filling).
**II. Return and Exchange Procedures and Requirements**
1. **Application deadline**: Customers must submit a return or exchange application through official customer service channels (e.g., online customer service, phone, email) within 7 days of receipt. Late applications will not be accepted;
2. **Application materials**: Provide the order number, receipt date, clear photos or videos of the problematic goods (showing defects, malfunctions, or inconsistencies), and the original purchase certificate (e.g., electronic invoice, order screenshot);
3. **Conditions for returning goods**:
- The returned goods must be in their original, unopened packaging, unused, with intact labels (e.g., anti-tamper stickers, hangtags), and not affecting secondary sales;
- All original accessories (e.g., manuals, charging cables, gifts) must be included with the returned goods;
4. **Shipping instructions**: Customers shall bear the round-trip shipping costs for returns or exchanges, unless it is proven that the goods had pre-existing quality defects before leaving our warehouse;
5. **Replacement standards**: After verifying that the return conditions are met, we will replace the goods with a new product of the same price (priority is given to replacing with the same model; if out of stock, we can negotiate to replace with another model of the same price);
6. **Processing time**: After receiving and inspecting the returned goods, the replacement will be shipped within 3-5 working days. The specific delivery time depends on logistics.
**III. Refund Restrictions**
Based on product characteristics and operational norms, this policy only supports "exchange instead of refund" and does not provide any form of cash refund, account balance refund, credit card refund, or partial refund. If the customer is still unsatisfied with the replaced goods and the issue meets the above return conditions, they may apply for another exchange within 7 days of receiving the replacement, but the total number of applications shall not exceed 2 times.
**IV. Disclaimer**
1. Applications exceeding the 7-day return period will not be accepted, regardless of the reason;
2. Damage caused by human factors, including but not limited to dropping, squeezing, water ingress, unauthorized disassembly, modification, or improper use (e.g., using an inappropriate voltage for charging), is not covered by this return policy;
3. Consumables (e.g., cosmetics, personal care products, food, batteries) will not be returned or exchanged after opening unless proven to have quality issues;
4. Customized products (e.g., engraved items, custom sizes, exclusive patterns) cannot be returned or exchanged as they cannot be resold, unless there are manufacturing defects;
5. Product images and descriptions are for reference only. Slight color or detail deviations due to shooting lighting or display device differences are not considered "inconsistent with descriptions";
6. For delays or damage caused by force majeure (e.g., natural disasters, wars, logistics disruptions), we will only assist in coordinating exchanges but assume no additional liability for compensation;
7. Return applications based on personal preferences or subjective experience (e.g., "dislike the color," "feel it's not worth the price") do not meet policy requirements and will not be accepted;
8. If customers provide incorrect receipt information (e.g., wrong address or contact details) leading to incorrect delivery or loss of goods, the customer shall bear the responsibility. We can only assist in reissuing, and the resulting costs shall be borne by the customer;
9. For matters not covered by this policy, the final interpretation right belongs to us. Any disputes will be resolved through negotiation in accordance with relevant laws and regulations.
